Refund Policy

Eligibility 

Refunds are allowed only for damaged, defective, or incorrect products.

Timeframe 

Request must be made within 7 days of delivery.

Proof Required 

Customers must provide unboxing video or pictures.

Non-Refundable Items 

 Customized/personalized products cannot be refunded or exchanged.

Refund Method 

Refunds are processed via the original payment method or bank transfer (for COD orders).

Processing Time 

Refunds may take 5–7 working days after approval.

Shipping Costs 

 Non-refundable unless the return is due to Timber Taile error.